Random Lengths Phone Practices Survey

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Question 14

What's your policy on how soon you return phone calls?

Answers for "Other (please specify)"

30 minutes
A.S.A.P.
A.S.A.P. to 1 hr.
All calls go direct to my cell phone
As fast as my schedule allows
As quick as we can!!!!!!!
As quickly as possible
As soon as feasible
As soon as I can
As soon as I can with the right answer
As soon as I get the message
As soon as is convenient
As soon as is possible, usually within 10-15 minutes
As soon as possible
As soon as possible -- conditions vary
As soon as possible, but no policy
As soon as possible, usually within 10-20 minutes
As soon as possible. Hopefully within 30 minutes.
As soon as possible. Sometimes next day
As soon as possible; depends on the caller
As soon as the work load allows, usually within a few hours.
As urgency requires
ASAP
ASAP usually less than 15 min
ASAP, If I'm not dead!
ASAP, most of the time within 15 minutes
ASAP, usually within 1 hour
At my discretion
Based on urgency and my particular needs
Calls are returned immediately
Common sense. no sale without interfacing with the customer!
Depends on caller & subject matter
Depends on my schedule that day as well as who called. If I don't know the caller, there may not be as much of a priority.
Depends on need, customer now, unsolicited vendor? Never.
Depends on the situation and who I am to return a call to
Depends on who the caller is
Depends upon the caller. Customers get first priority, valued suppliers 2nd, others third.
Dictated by time available, usually same day
Employees within the same day. Customers are put through and employees are disconnected in less than 20 - 30 seconds
I prefer 1 hour unless in a meeting or on the road
I prioritize based on customer rankings. An 'A' account will hear from me rather quickly.
I try to return calls within 30 minutes
If I am in the office, immediately after hanging up from current call
If it is a solicitation, never.
Immediately
immediately, if not sooner
Immediately. Speed wins.
Immediately/ASAP
It depends on the call. I try to call back as soon as possible.
Less than 1 hr
Less than 2 hrs. if possible.
No policy but try to return calls ASAP
No policy just ASAP
No policy other than ASAP
No policy, but depends on situation. I prefer to call within a couple of hours
No policy, but try to return ASAP
No set policy but generally within one hour or less
No specific policy -- generally in order of importance.
Only do if it's someone I know or someone we're dealing with.........do NOT return unsolicited vendor calls
Our company culture is one of immediate response
Prioritize ...as needed basis
Prioritize calls depending on urgency -- most within the same day
Prompt
Promptly
Quick as possible
Quickly
Reply to urgent immediately, non urgent same day
SAP
Soon as possible
Sooner is better
There is no policy, but usually within 1 hr.
Try to do the same day
Try to return call ASAP
Under an hour
Usually within 15 minutes, depending on the caller
Varies by situation.
Varies depending on caller & market conditions.
We don't have a set policy but mine is to call back ASAP.
We may not return calls that we didn't solicit, too many crank calls that just want to take a survey...
We try to return all calls ASAP
When I have the answer - if needed.
When work load will allow
Within 1/2 an hour
Within 10 - 15 minutes
Within 15 min. or ASAP
Within 2 hours
Within 3 hours
Within 48 hours
Within a hour if at all possible.
Within minutes