Random Lengths Phone Practices Survey

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Question 10

When you're on hold, how often do you like the switchboard to check back with you?

Answers for "Other (please specify)"

1x a minute
2 minutes
2 minutes unless individual places me on hold
30 seconds
30 seconds or less
30-45 sec.
45 seconds
45-60 seconds
About 30 seconds
After the first minute, then a couple minutes
An update within the first minute
As often as possible
Depending on the circumstance, usually a minute but sometimes I will wait forever for if I need to speak to someone
Does not matter as long as it's not too long
Don't care
Every 20 seconds
Every 30 seconds
Every 5 minutes
Every minute, unless I tell them that I am willing to wait a while.
Every two minutes
Hate hold
I leave a message
Less than 1 minute
Less than a minute; how about 45 sec
No longer than 2 minutes
Once after a minute or so
One time in about 2 minutes and then to take a message
They should come back and ask if anybody else could help them, or whether they want to leave a voice mail
Three minutes
When necessary if the party will be on the other line longer than expected.
Within 2 minutes
Within 30 seconds!